Archive | December, 2014

Competitiveness in business – what it really takes

What’s your approach to understanding your competitiveness? In most of the businesses we are introduced to we typically find some combination of: • Product/service differentiation (something that’s invariably hard to do) • Their understanding of and relationships with their customers and suppliers • Their awareness of market needs and trends (which is often based solely […]

Empathy as a leadership strength

Empathy as a leadership strength. Another one of those buzzwords. It used to be Sympathy for a while, but then that got a bad name, because apparently it means rescuing someone, taking their problem off them and that would leave them feeling weaker than before. So what’s the difference to empathy as a leadership strength, […]