I wanted us (to become) one team with a clear focus on improving the business. Haywood Mann designed and delivered a programme for the whole of the senior team with this aim. The Haywood Mann Diagnostics provided a framework that helped us all understand the key components of a high performing team, which gave us ways to improve the relationships between team members and measures to show the progress made. This approach helped the team develop much faster than would have happened naturally and 6 months after the programme the performance of the team continues to improve. We will be continuing to work with Haywood Mann on our next steps to becoming a long term competitive business.

‘[The Coach Approach to Client Relationships is] definitely the best course we have ever had as a company. The learning environment created was excellent and everyone took away very constructive new skills and an increased desire to ask better questions. 

Sadly, not every professional is interested in making sure that they are right up to date with the latest research and thinking in their core area. However, Nicole is one of those rare people who takes their professional responsibilities and development seriously, and who mixes practical experience with proper evidence and research. Nicole is professional, knowledgeable and with a real concern for not only making sure that her work is evidence-based but that her deep knowledge is right up to date with the very latest research and evidence.